Gary Maltby - Service + Warranty
Ride quality, durability, and effortless propulsion merge by way of fusing our incomparable 32h system chassis to the hookless EN310c rim. The result is a high-performance, ready for anything wheelset you’ll only have to touch because you’re airing up the tires.
Our groundbreaking 690 P.O.E. Hydra Freehub body engages every .52 degrees yeilding telepathic control.
Versatile, strong and stiff. Our 32h System hub and spoke chassis forms the foundation of our most capable wheelsets.
A collaboration with Reynolds Cycling, our exclusive premium carbon range of rims employ hookless construction for maximum impact resistance and carry a limited lifetime warranty.
Straight pull, integrated nipple, one-piece aluminum spokes that thread directly into the hubshell resulting in a solid, flex-free junction. No special tools or service procedures required.
Design the wheelset of your dreams using our custom wheel configurator. Pick and choose from 11 different anodized colors to create a look as colorful or stealth as you wish.
Shimano 11 + 12spd compatible.
Available for the latest frames employing Super Boost 157mm spacing.
Complete system wheel warranty coverage against defects on your carbon wheelset for as long as you own them.
|Size||Set Weight||Front Weight||Rear Weight||Rim Weight||Inner Rim Width||Outer Rim Width|
|Tire Width||Tire Type||Rider Weight|
|2.3-2.8||Tubeless or Tube-Type Clincher||260lbs/118kg max|
Industry Nine offers factory service on all of our products. Please contact us at 828-210-5113 or email@example.com to set up a RMA # and discuss your needs.
|System Wheel Re-build||$75*|
|Classic J Bend Wheel Re-build||$85*|
|Front Hub Service||$20*|
|Rear Hub Service||$40*|
|Basic Wheel True||$30*|
|Rim Replacements||Price varies depending on model|
*Rates are subject to change by our service team
All product must arrive clean and without rotors, cassettes, and tires. Extra charges will apply for tire mounting or extra parts assembly. Industry Nine is not responsible for extra parts sent with wheels and hubs.
Industry Nine has gone the extra mile to ensure we offer the best Carbon Wheels available. We are so confident in our wheels that we are now offering a limited lifetime warranty on all carbon wheelsets sold after January 1, 2018.
The limited lifetime warranty applies to all Industry Nine branded complete carbon wheelsets. Under the limited lifetime warranty, Industry Nine certifies all wheels to be free from defects in materials and workmanship* and applies to the original owner.**
Industry Nine carbon wheel systems are engineered to be ridden every day and are designed and tested to ensure the strength of the wheels far exceed the loads incurred during their intended use.*** You can rest assured that if you are on an Industry Nine Carbon wheelset, we have you covered.
*The warranty applies to all original owners who purchase their wheels from an Industry Nine Authorized Dealer or directly from Industry Nine; wheels purchased through third-party sites are excluded from the warranty.
**Keep in mind that wheels (as with most moving parts) require periodic maintenance and service. Bearings are considered a wear item and if properly serviced, should last several years, but are not covered under the lifetime warranty. The exception is our Enduro XD-15 Hybrid Ceramic bearings (which are an upgrade option). Any wheel that has been altered, improperly maintained or installed, used without the OEM Reynolds Cycling brake pads (on rim brake wheels), or modified from its original build will not be eligible for this warranty.
***If you are riding the wheels within the scope of their designated use, we have you covered. If you hit a tree at 30mph or come up short on a double while riding your road bike at the bike park and break a wheel - we have a great crash replacement program.